Consulting Disasters

The Consultant-Client Relationship: A Systems-Theoretical Perspective David Seidl Michael Mohe Discussion paper 2007- 06 Munich prep atomic number 18 of focussing University of Munich Fakultät für Betriebswirtschaft Ludwig-Maximilians-Universität München Online at http://epub.ub.uni-muenchen.de/ The Consultant-Client Relationship: A Systems-Theoretical Perspective Michael Mohe and David Seidl Abstract The quarry of this paper is to exempt consulting failure from a systems-theoretical perspective and to tender a newfound poser for analysing consultantclient recountingships. By drawing on Luhmanns systems theory, clients and consultants are fantasyualised as twain autopoietic communication systems that do work according to idiosyncratic logics. They are structurally coupled by dint of a third system, the so-called contact system, which constitutes a separate discourse. Due to their opposite logics no transfer of convey between the three discourse s is possible. This contradicts the tralatitious notion of consulting as a means of providing solutions to the clients problems: neither is the consultant subject to understand the clients problems nor is it possible to transfer any(prenominal) solutions into the client system. Instead, consulting interventions only cause perturbations in the client system.

Consequently, the traditional functions of consulting are called into question. The paper discusses the implications of this analysis with relation to the traditional glide path to consulting, and presents a tentative framework for a systemic concept of consul ting. Keywords: Consulting; Consultant-Cl! ient Relation, Consulting Failure; Systems Theory 1 The Consultant-Client Relationship: A Systems-Theoretical Perspective Michael Mohe and David Seidl Introduction While the management consulting attention has been growing relatively steadily over the sound decades (e.g. Ernst and Kieser 2002; Kieser 2002; Datamonitor 2005; FEACO 2006) it has get down under strong criticism within...If you hope to get a full essay, order it on our website: OrderCustomPaper.com

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